At Positive Reset Recovery Services, we are committed to safeguarding your privacy and protecting your personal and health information. This Privacy Policy outlines how we collect, use, store, and disclose your information through our website and digital communication services.

By using our website, you agree to the terms and practices described below.

Information We Collect

When you visit our website or fill out any form, we may collect the following information:

• Full name, phone number, and email address
• Address or ZIP code
• Health and mental health history
• Insurance and payment information

This information is collected solely to support your care and communicate with you effectively.

How We Use Your Information

The personal information we collect may be used to:

• Respond to inquiries and provide requested services
• Coordinate and follow up on treatment programs
• Maintain accurate patient records
• Improve the quality of our website and services
• Comply with federal and state regulations

We never sell or share your personal information with outside companies for marketing purposes.

SMS Communications

If you consent to receive SMS/text messages, you may receive reminders, check-ins, or important service updates.

Terms of SMS Communications:

• Opt-Out: Reply “STOP” at any time to unsubscribe. Reply “START” to opt back in.
• Standard Messaging Rates: Your mobile carrier’s messaging and data rates may apply.
• No Third-Party Sharing: Your phone number and SMS consent are never shared, sold, or used for affiliate marketing.

Cookies and Website Analytics

We use cookies and analytics tools to:

• Understand how visitors navigate our website
• Improve functionality and performance
• Monitor engagement and traffic trends

You can control or disable cookies through your browser settings. Doing so may affect some website features.

Links to External Sites

Our website may include links to third-party websites. These sites are not controlled by Positive Reset Recovery Services, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any personal information.

Children’s Privacy

Our website and services are intended for individuals 18 years or older. We do not knowingly collect or store information from minors. If you suspect that we have collected information from a minor, please contact us so we can promptly remove it.

HIPAA Compliance

Positive Reset Recovery Services complies fully with the Health Insurance Portability and Accountability Act (HIPAA). This means your Protected Health Information (PHI) is handled with the highest level of confidentiality and care.

We follow HIPAA’s rules regarding:

• Access to your medical records
• Requesting corrections or updates
• Limiting use or disclosure of your information
• Obtaining written consent for non-standard disclosures
• Providing you with a summary of how and when your data is used

For a full list of your rights under HIPAA, visit: https://www.hhs.gov/hipaa/for-individuals/index.html

Mental Health Information & Coordination of Care

Under HIPAA, we may share certain treatment-related health information with other licensed professionals involved in your care. This includes:

• Medication prescriptions
• Therapy session dates and types
• Clinical summaries and diagnoses
• Progress reports and test results

Psychotherapy notes maintained separately are only disclosed with your explicit written permission, as required by law.

How We Protect Your Information

We use technical, administrative, and physical safeguards to protect your data. These include:

• Secure internal systems
• Staff training on HIPAA and privacy protection
• Access control and encryption tools
• Strict data-sharing protocols with any third-party partners

Contact Us

If you have any questions, need to access your records, or want to file a privacy complaint, please contact us: admin@positiveresetrecovery.com

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date. Please check this page periodically to stay informed.